Velocity Retail Group is proud to announce the promotion of Heather Hatch to Operations Administrator. With a background of 20+ years in client experience and operations, Heather has brought a wealth of expertise in project management, organization, process development and leadership to her role at Velocity Retail Group. For the past year, she has worked directly with the company founders, Dave Cheatham and Darren Pitts to coordinate and facilitate requests from clients, manage countless deadlines and project timelines.

“Heather has been an integral part of our organization and has earned this promotion by exhibiting exceptional work ethic and a thoughtful approach to company operations,” said Dave Cheatham, President of Velocity Retail Group. “She has contributed heavily to the company in terms of streamlining our processes and transactions.”

Heather’s background in leadership, communication, and operations are a great compliment to her role at Velocity Retail. Over the past 5 years she was the Director of Operations for the largest mortgage lender in the United States. Her focus on process improvement and efficiency as well as leading a team handling compliance makes her an ideal fit as our Operations Administrator.

For our clients she maintains high standards and provides impeccable customer service. Originally from Ohio, she has lived in the Phoenix area for 10 years.