Heather Hatch

With a background of 20+ years in client experience and operations, Heather brings a wealth of expertise in project management, organization, process development and leadership to her role at Velocity Retail Group. She works directly with the company founders, Dave Cheatham and Darren Pitts to coordinate and facilitate requests from clients, manage countless deadlines and project timelines.

Heather’s background in leadership, communication, and operations are a great compliment to her role at Velocity Retail. Over the past 5 years she was the Director of Operations for the largest mortgage lender in the United States. Her focus on process improvement and efficiency as well as leading a team handing compliance makes her an ideal fit as our transaction manager.

For our clients she maintains high standards and provides impeccable customer service. Originally from Ohio, she has lived in the Phoenix area for 10 years.